Shipping & Return Policy

 

Shipping Policy

 

Product Packaging

Please note that all products, unless otherwise noted, ship in RESEALABLE GLASS CONTAINERS. Our product is carefully packaged and shipped via UPS, Monday through Friday (afternoon).

Shipping Destinations

We do not ship outside the United States.

Shipping Prices

We try to make our shipping prices affordable to our customers by basing our prices directly off of product weights provided to UPS real-time. We add a small handling fee in order to cover the cost of packaging and labor. In order to figure out what shipping a given order will cost, please put the items in your cart and click checkout. Before you confirm the order, you will be provided with the exact cost to ship your order to you.

When will I Receive My Order?

UPS does NOT pick up on the weekend, therefore, all weekend (Friday afternoon through Sunday) orders will be processed on Monday.

If there are any questions that you might have about our shipping operation, please feel free to contact us.

 

Return Policy

 

We are confident that you will be delighted with your Vanns Spices purchase, however if for some reason there is a problem with your order, our return goods policy is the following:

  1. Within 10 days of invoice date, Vanns Spices will accept the return of any product only on the basis of quality issues or shipping mistakes.
  2. Requests for product returns must be authorized in writing and receive approval from Vanns Spices before replacement merchandise or credit memo will be issued.
  3. In order to receive full credit, all returns must be in saleable condition and accompanied with a copy of the invoice.
  4. All freight and handling charges on returned goods are the responsibility of the customer.

 

Before Returning Items

To be sure your returns are processed quickly and accurately, please contact Customer Service at 1-800-583-1693 for instructions before shipping returns. We appreciate your business and look forward to serving you again.

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